Voice AI can slip up when it misunderstands details or guesses wrong, leading...

https://www.third-bookmarks.win/voice-ai-can-give-wrong-answers-when-it-mishears-or-misinterprets-what-you-say

Voice AI can slip up when it misunderstands details or guesses wrong, leading to incorrect answers. A practical way to catch mistakes before they reach customers is adding readbacks—having the system repeat order IDs or info aloud to confirm accuracy