Voice AI can slip up by mishearing or guessing info, leading to wrong answers....

https://ericksexcellentblog.image-perth.org/my-agent-said-it-updated-an-address-but-nothing-changed-what-happened

Voice AI can slip up by mishearing or guessing info, leading to wrong answers. A practical way to catch errors early is using readbacks for key details like order IDs—asking the customer to confirm what the system heard