Voice AI can mix up answers when it misunderstands input or pulls data too...

https://raymondsinterestingchat.quantlynix.com/posts/how-do-i-store-region-and-plan-based-policies-so-the-agent-stops-guessing

Voice AI can mix up answers when it misunderstands input or pulls data too soon. A smart way to catch these mistakes before they reach the customer is by confirming details like order IDs through a quick readback