Voice AI can get it wrong when it guesses or jumps ahead without...

https://travispyuj085.raidersfanteamshop.com/should-i-let-callers-type-numbers-with-keypad-instead-of-speaking

Voice AI can get it wrong when it guesses or jumps ahead without double-checking facts. One solid way to catch mistakes is using readbacks, like repeating an order ID before finalizing