Voice AI can flub answers when it misunderstands or guesses without checking...

https://astro-wiki.win/index.php/Why_Do_the_Biggest_Voice_AI_Errors_Sound_Confident_Instead_of_Hedged%3F

Voice AI can flub answers when it misunderstands or guesses without checking crucial info. One clear fix: having the system read back order IDs so callers confirm them aloud before moving on