Listen without trying to fix everything, ask what would help, and offer one...

https://highstylife.com/is-it-better-to-say-you-have-a-problem-or-i-noticed-you-look-tired/

Listen without trying to fix everything, ask what would help, and offer one small step, like sitting together during a support call. Say, “I’m here. Want me to sit with you while you call?” Keep kind boundaries. Support may take more than one conversation