Listen without rushing to fix things. Ask what would help, and offer one...

https://www.first-bookmarkings.win/start-with-a-calm-check-in-and-listen-without-rushing-to-fix-things-you-could

Listen without rushing to fix things. Ask what would help, and offer one practical step, like sitting together while they call a counselor. You might say, “I’m here, and we can take this one step at a time.” Keep kind boundaries