Dealing with unfair Google reviews is frustrating, but you are not powerless....

https://www.nav-bookmarks.win/dealing-with-unfair-google-reviews-is-frustrating-but-you-are-not-powerless-1

Dealing with unfair Google reviews is frustrating, but you are not powerless. Google will remove reviews that clearly violate their content policies, though success is never guaranteed. The secret to a higher success rate is preparation