After testing AI customer service platforms for years, I’ve seen how 'assist vs...

https://jaspersmasterinsights.opalvector.com/posts/gartner-agentic-ai-80-by-2029-what-has-to-change-in-support-teams

After testing AI customer service platforms for years, I’ve seen how 'assist vs resolve' changes the game. In 2026, top tools automate up to 70% of routine tasks within a week, cutting costs to as low as $0.30 per interaction